Contact Us

CONTACT US

We’re Here To Help!

 

At AURÉVÉ • Maison Alpine, every message is answered by a real member of our team—no bots, no outsourced call centers. Whether you have a sizing question, product concern, need delivery assistance, or simply want to share feedback, we want to hear from you.

• Email: aureveinc@gmail.com (Primary channel for all enquiries—orders, product information, press & wholesale.)

 

• Response time: We reply within one business day (Monday – Friday, excluding holidays). Urgent inquiries are prioritized.

 

• Business hours: 09:00 – 18:00 (GMT-5, New York) Messages received outside these hours will be answered the next business day.

Order & Shipping Support

 

If you’re contacting us about an existing order, please include:

1.) Order number (e.g., #AV-12345)

 

2.) Full name used at checkout

 

3.) Any relevant photos (for defects, packaging issues, etc.)

Providing these details helps us resolve your request as quickly as possible.

Press & Wholesale

For editorial features, influencer collaborations, or retail partnerships, please email aureveinc@gmail.com with the subject line “PRESS” or “WHOLESALE”. A member of our partnerships team will respond promptly.

Connect On Social

For styling inspiration, launch announcements, and behind-the-scenes content, follow us on Instagram: @aureve. While DMs are welcome, formal support is always fastest via email.

Thank you for choosing Aurévé! Your satisfaction is our highest priority. Please feel free to reach out any time & we’ll ensure you’re looked after as one of our valued customers.